Terms of Service — VeriServe

Pilot Program Disclaimer

VeriServe is currently operating as a pilot program. Features, policies, and data structures may evolve rapidly. Schools, organizations, and students participating in the pilot do so with the understanding that the platform is not yet a finalized commercial product. We are committed to communicating any material changes clearly and promptly.

1. About VeriServe

VeriServe is a web-based platform that enables students, schools, and nonprofit / volunteer organizations to record, verify, and audit community service hours. VeriServe provides institutional infrastructure — not a volunteer marketplace. We do not place volunteers or manage service opportunities on behalf of organizations.

By accessing or using VeriServe, you agree to these Terms of Service ("Terms"). If you are using VeriServe on behalf of an institution (school, district, or organization), you represent that you have authority to bind that institution to these Terms.

2. User Accounts and Eligibility

To use VeriServe you must:

Be at least 13 years of age (or have parental / guardian consent if required by your jurisdiction)
Provide accurate and complete registration information
Maintain the confidentiality of your login credentials
Notify us immediately of any unauthorized use of your account

Users are responsible for all activity that occurs under their account.

3. Roles and Responsibilities

3.1 Students

Students are responsible for:

Submitting accurate and truthful service hour records
Only claiming hours for service they actually performed
Not fabricating, inflating, or duplicating service submissions
Cooperating with any school or platform review of their records

Submitting false records is a serious violation and may result in immediate account suspension, removal of all recorded hours, and notification to your school.

3.2 Supervisors

Supervisors who review and approve student hour submissions are responsible for:

Only approving hours they have personally verified or can confirm
Reviewing submissions in a timely and good-faith manner
Flagging any suspicious or questionable submissions through appropriate channels

3.3 Organizations

Organizations (nonprofits, community groups) using VeriServe are responsible for:

Providing accurate organization information including EIN / registration details
Maintaining appropriate oversight of their supervisors
Ensuring volunteer opportunities listed are real, current, and safe
Not using VeriServe to facilitate inappropriate or fraudulent volunteer activities
Promptly removing inactive supervisors from their organization account

VeriServe verifies organizations at a basic level but does not guarantee the safety, quality, or compliance of any specific volunteer opportunity. Schools retain discretion over which organizations they approve.

3.4 Schools and Districts

Schools and districts using VeriServe are responsible for:

Determining which organizations they approve to interact with their students
Communicating their own service hour policies to students
Designating authorized school administrators with appropriate access

Important: VeriServe records verified service hours but does not determine whether those hours fulfill a school's graduation or course requirements. That determination remains entirely at the discretion of the school or district.

4. Prohibited Conduct

You agree not to:

Submit false, fabricated, or inflated service records
Impersonate another person or institution
Attempt to circumvent platform security or RLS controls
Use VeriServe for any purpose other than legitimate service hour tracking
Share login credentials with others
Harvest or scrape data from VeriServe without written permission
Interfere with the proper operation of the platform

5. Data and Records

VeriServe maintains an immutable ledger of approved service hours. Once a service hour record is approved and entered into the ledger, it cannot be deleted or modified — this is by design to ensure audit integrity. If an error is made, a corrective entry may be added by authorized administrators.

You retain ownership of your data. VeriServe uses your data only to operate the platform as described in our Privacy Policy.

6. Account Suspension and Termination

VeriServe reserves the right to suspend or terminate accounts that:

Violate these Terms
Submit fraudulent records
Impersonate individuals or institutions
Engage in abuse, harassment, or misuse of the platform

Schools and districts may request removal of student data by contacting us at legal@veriserve.org. Organization accounts may be revoked if verification lapses or misconduct is confirmed.

7. Intellectual Property

VeriServe's platform, design, code, and content are owned by VeriServe and protected by applicable intellectual property law. You may not copy, modify, distribute, or reverse engineer the platform without written permission.

You retain ownership of the content you submit (service descriptions, notes, etc.) and grant VeriServe a limited license to store, display, and process that content as necessary to provide the service.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VERISERVE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. VERISERVE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE PLATFORM.

VeriServe does not guarantee that recorded hours will be accepted by any school, employer, or scholarship program. VeriServe is a record-keeping tool, not a guarantor of outcomes.

9. Changes to These Terms

We may update these Terms as the platform evolves. We will notify active users of material changes via email or in-app notice. Continued use of VeriServe after changes take effect constitutes acceptance of the updated Terms.

10. Contact

Questions about these Terms? Contact us at legal@veriserve.org.